Delivery Policy

Delivery Policy

Welcome to Luckybud Mall !

We did our best to try and answer all the common questions below, but please feel free to contact us if you have any additional questions or comments.

 

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

If something is still missing, please contact us immediately. We will resend as soon as possible or money back.

 

In some cases, products from outside of your home country require additional taxes, such as import taxes and customs, to be paid. This depends on the product and destination country. Also, domestic taxes may apply in different scenarios. Any and all such taxes will be under the responsibility of the customer only, and we will not be held responsible for these. 

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. 

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Most of our products are shipped from our various warehouses and fulfilment centers, in order to make logistics more efficient, and to save you as much money as possible. Therefore, items that are ordered together may by shipped individually from different locations, and may arrive to you separately. In any case, all items should arrive within our declared shipping schedules. If for some reason the items do not arrive when they should, please contact us

Sometimes items from the same order will have to be packaged and sent separately, due to logistical reasons.